FAQs
Frequently Asked Questions
1. How long does delivery take?
Orders are usually delivered within 4–7 business days depending on your location.
2. How can I track my order?
Once your order is shipped, you will receive a tracking link with tracking number via SMS, WhatsApp, or email.
3. Do you offer returns?
Yes, returns can be requested within 7 days of delivery.
4. When will I receive my refund?
Refunds are processed within 7 working days after the returned product passes quality inspection.
5. How do I request a return?
You can request a return directly through our website or by contacting our support team in whatsapp.
6. Do you offer exchanges?
Currently, we only offer returns. Please place a new order for a different size or product.
7. Is Cash on Delivery (COD) available?
Yes, COD is available on selected pincodes across India.
8. How do I choose the right size?
Please refer to our Size Guide available on every product page before placing your order.
9. Are RV products true to size?
Yes, our products are designed with standard sizing for a comfortable fit.
10. What fabrics do you use?
We focus on comfortable, durable, and premium-quality fabrics suitable for everyday wear.
11. Can I cancel my order?
Orders can only be cancelled before they are shipped.
12. How can I contact RV?
You can contact us through email, WhatsApp, or Instagram for any support or queries. WhatsApp :- +91 92135 57597
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13. Do colors look exactly the same as shown in photos?
We try our best to display product colors accurately, but slight variations may occur due to lighting and screen settings.
14. What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with photos, and our team will help resolve the issue quickly.
15. Are your products suitable for daily wear?
Yes, RV products are designed for comfort, durability, and everyday use.
16. Will sold-out products be restocked?
Some products may be restocked depending on demand, while limited collections may not return.
17. Do you ship across India?
Yes, we deliver across most locations in India.
18. Can I change my address after placing an order?
Address changes are possible only before the order is shipped.
19. Are the products pre-shrunk?
Our fabrics are processed to minimize shrinkage, but slight shrinkage after washing can be normal.
20. How should I wash RV products?
For best results:
- Machine wash cold
- Do not bleach
- Wash dark colors separately
- Avoid excessive heat drying
21. Do I need to create an account to place an order?
No, you can place an order as a guest without creating an account. But creating account will help us to know more about you.
22. Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways.
23. Why was my order cancelled?
Orders may be cancelled due to payment issues, stock availability, or verification problems.
24. How will I know my order is confirmed?
You will receive an order confirmation via email, SMS, or WhatsApp after successful payment.